During October Today Team helped an up and coming English band when they had run out of promotional CD’s during their tour of the UK.

With another gig only hours away the Today Team sales office received a call from “The Oli Brown Band” www.olibrownband.co.uk Their tour manager needed the latest batch of CD’s picking up from the record company in London and delivering before 7pm for that nights gig in Derby.

The driver was faced with heavy London traffic that day and an accident on the M1 motorway which forced him to take a diversion but he got to the box office just before the deadline which meant the CD’s could go on sale for the fans as they arrived.

The following day after another great night for the band the Today Team sales office received an e-mail from Graham Brown the bands tour manager that read-

“ Just wanted to say thank you for a superb service yesterday. Thank you for keeping me up to date with where the parcel was and for delivering as per the agreement.

It is such a breath of fresh air to have worked with someone who actually cared about their customer!

I will not hesitate to use your company again and will tell other people to make use of Today Team too”

When a client had been repeatedly let down by an overnight courier they decided enough was enough and approached Today Team to handle the project in a more professional manner.

After items going missing and failed collections they wanted to be sure that things were going to go smoothly until the project was finished and that is exactly what happened thanks to the attention to detail that is common place within Today Team.

The actual collections and deliveries were life size Duracell bunny suits that were being used for promotions at shopping centres all over the UK and there was a couple of interesting conversations between the operations department and the drivers as they found it a little hard to believe they were asking for giant bunny suits at collection and thought operations were winding them up!

Yvonne Porter who is a Director of Faces Models And Promotions www.fmp.org.uk  said “I would like to thank everyone at the Today Team for making our Duracell Promotion a success.
 

Some of the pick ups were very tight schedules but everything was handled very smoothly. Today Team were in constant contact with me and kept me updated all the time even over weekend.

It was an extremely professional and personal service and I will definitely be using the Today Team for future events and recommending them to other clients”

During July Today Team played a vital role in making sure a synchronised birthday celebration went off smoothly as they helped a client make multiple deliveries of hand made birthday cakes and champagne.

The client needed timed deliveries of these fragile items to all corners of the UK so it was vital they selected a company who could work with the strict time frames and would ensure the items would arrive in pristine condition. Today Team completed all the deliveries as requested and the client was over the moon with the service and the fact that everything was delivered in perfect condition.

The operations department commented it was a slightly out of the ordinary project as they are usually dealing with letters and pallets not bottles of champagne! Another job well done by Today Team!