At Today Team, we are used to getting unusual express transport requests from our customers but this week we carried out a job that was a first, even for us.

We got a call from a client in London who was busy preparing for the launch of a brand new waxwork model that is due to be unveiled in the world famous Madame Tussauds in a couple of days’ time. As he was dressing the model and completing the finishing touches he realised that a very important part of the outfit was missing… a silver belt buckle.

As the waxwork was due to be unveiled in a couple of days, it was vital that he had the model completed and ready for its big appearance in front of the London press and its awaiting public. As the belt buckle was 115 miles away at the suppliers in Birmingham he had no time himself to go and collect it so he entrusted the help of Today Team to collect the essential piece of costume and deliver it back to him at his studio in London.

Within minutes of the phone call taking place, one of Today Team’s dedicated delivery drivers made his way to collection and took the buckle straight to the studios in London, were the waxwork model was completed and ready for its close up in front of the cameras! The gentleman was thrilled with the professional and efficient service Today Team provided and we can’t wait to see who the top secret waxwork turns out to be!

Our main goal is always to provide a first class service with each and every one of our deliveries. We actively ask clients for their thoughts and feedback and these are some of the recent comments we have received-

“I found your service both on the phone and through your drivers first class. We will definitely be using your service again. Well done”

“Great service, very friendly and helpful driver and would certainly recommend Today Team. Thank you!”

“The lady who booked it in was very very helpful and accommodating and the delivery driver was prompt, and again very accommodating. The parcel was delivered very quickly I really cannot fault the service”

“The lady I spoke to was so helpful and really made me feel at ease. I was delivering a very important package for a press event that was only found to be missing last minute and your driver got from Telford to St Albans very quickly. Thanks for your help!”

As always, we are delighted with these comments from our customers as they just go to show that we are achieving our goal of providing a first class service.

Why not give us a call today and let us help you with your transport needs and be one of our next satisfied customers!

Last week our overseas delivery skills were put to the test when a customer called us and explained that they had travelled to Finland to host an important exhibition. It was only after arriving in Helsinki and beginning to set up their stands did they realise they had forgotten to take vital boxes of brochures and promotional items with them.

The specially printed goods were to play a big part at the exhibition and leaving them behind in the UK was a major problem that needed swift action.

The lady who called us clearly sounded in distress but as soon as she explained her predicament to us we reassured her that we would be able to help her and get the materials over to Finland before the event commenced the following day.

Within minutes of the initial phone call, we arranged for the boxes to be collected for the customer and put onto a direct flight to Helsinki.

Needless to say, our customer was thrilled with the service we provided and we were delighted to hear that the exhibition went ahead as planned without any further hitches!

Last week we were entrusted to deliver some very important documents for professional sportsman.

A gentleman called us when he realised that the deadline for the boxing competition he was entering was in fact that day and not the following day as he first thought! If the documents were not received by the British Boxing Board within the next 6 hours, he would not be entered into the competition and months of training could go to waste.

After making a few frantic phone calls to other companies, the boxer had no luck as the deadline for delivery was so tight. He then called us here at Today Team and as we reassured him we could make the 5 o’clock deadline as urgent deliveries are an everyday thing for us.

Within half an hour one of our drivers collected the documents and drove them directly to the British Boxing Board over 200 miles away. The documents were delivered with time to spare and needless to say the gentleman was thrilled when we called him to let him know his delivery had been signed for and he could now concentrate on his important boxing match.

Here at Today Team, we pride ourselves on delivering exceptional customer service to each and every one of our customers. It’s always nice to hear we are doing a good job and we thought it would be good to share some recent feedback comments we have received from just a few of our satisfied customers-

“I was really impressed with the lady on the phone – she was friendly, polite and happy, willingly gave me her name and a reference number when I asked for a quote, so when I called back they knew who I was. I phoned a number of companies but came back to this one as I was impressed with the initial service, rather than going for the cheaper option. Yes, I would use the company again”

“Best courier service I dealt with for a long time!”

“Truly great all-round service. I will have no hesitation in recommending Today Team wherever and whenever possible”

“Today Team are incredibly helpful and always friendly to deal with. When there are problems with the venues we ask them to courier to, they always work professionally and efficiently with us to resolve any issues”

Want to be one of our next satisfied customers? Why not give us a call today and let Today Team take the hassle out of your deliveries!