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Courier services’s expansion plan fuel award recognition

The ambitious transformation strategy behind the record-breaking growth of a leading North West-based same day courier service has received national recognition.

HR specialists People Puzzles Ltd have spearheaded the recruitment of five new senior managers at Today Team – releasing Managing Director Jamie Boyd from operational duties to focus instead on the continued expansion of the business.

The Today Team initiative has earned finalist status at The Chartered Institute of Personnel and Development’s (CIPD) People Management Awards 2018 – the ‘Oscars’ of the HR industry.

“This time last year, we were in the throes of another record month for the business when it suddenly struck me… I was working in the business rather than on it,” recalled Jamie, who founded Today Team in 2005 with a £3,000 loan from The Prince’s Trust.

“If we wanted to maintain our exceptional service standards – as well as to continue to expand – I realised something needed to change, so I reached out to People Puzzles to help us with the organisational development experience and framework we desperately needed.

‘It’s no exaggeration to say that working with Jayne Chadwick – our part-time on-site HR Director – has totally transformed our team and the way we run the business. We are thrilled with this recognition from the CIPD and we look forward to attending the finals.”

Today Team are one of four finalists in the ‘Best SME People Management Initiative (<250 Employees)’ along with The Trafalgar St James, The Royal Society of Medicine Support Services and The TDA Transitions and Learning Organisation.

The awards celebrate outstanding achievement in people management and development, as well as rewarding the valuable contribution that good HR practice makes in all organisations.

“It’s been a pleasure to help Jamie to get the right people in post; to develop and embed a new set of company values; and to implement initiatives that support staff and build their skills,” said Jayne.

“He founded the business having come from the world of rugby and, while he does invest in continuing professional development, he is pretty much self-taught; yet I’ve found his processes are second to none. He ‘gets’ how fundamental beliefs, values and behaviours are key to the success of the organisation, so working with him as a people professional… well, it doesn’t get better than that!

‘It is an honour for Today Team to be shortlisted for the finals of such a prestigious award, as this is very special recognition from our industry peers.”

Today Team have now presented their award entry before a panel of judges and the winner will be announced at a black-tie awards ceremony taking place on Tuesday, 25 September in London.

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