Posts Tagged ‘Today Team’

Today Team Unveils New On-Site Training Facility

Monday, April 9th, 2018

When Today Team’s Managing Director Jamie Boyd decided to create a bespoke training hub at his company’s headquarters, he turned to his childhood friend – and fellow former Warrington Wolves player – Ste Pickersgill for expert help.

Ste, who heads up Trinity Facilities Management, assembled a crew of refurbishment specialists to transform a previously unloved and under-utilised room into a first-class training environment for Today Team employees.

“I am very grateful to Ste and the guys who were on-site,” says Jamie, who is a member of the Academy of Chief Executives. “They made my vision a reality and I’m confident that our new training space is going to benefit our workforce for years to come.”

Having seen the benefits of working with external partners such as a part-time on-site HR Director (Jayne Chadwick of People Puzzles Ltd) and a Performance Psychologist (Martin Robert Hall), Jamie recognised that continuing to invest in people was critical to the success of his organisational development strategy.

To ensure that employees were best supported to make the most of future coaching and learning opportunities, Jamie felt the need to have a dedicated training facility. A room which was used by temporary workers on a very occasional basis was identified as the perfect place, and Trinity Facilities Management were contracted to carry out the necessary work.

“Ste and I go as far back as our boyhood days, when we both played for Crosfields ARLFC,” recalls Jamie. “He has since become a very successful local businessman – delivering construction services to some of the biggest housing developers in the UK, as well as a wide range of renovation and refurbishment projects.

‘I was really impressed by how quickly Trinity Facilities Management came out to assess the room, and they sent over a very competitive quote nice and promptly. We always work with other Warrington businesses wherever possible to boost the local economy, so I was more than happy to sign off on the project.”

Major changes to the room include the addition of a new work station, which allows colleagues to escape the hustle and bustle that comes with a busy courier company. A projector and screen ensures that trainers have access to state-of-the-art equipment, while a large whiteboard on the wall invites people to map out their own road to success. The room is also soundproof – meaning that meetings and future interviews can be carried out on-site with the utmost confidentiality.

“One of my favourite elements is our new ‘Coaching Corner’,” says Jamie, who has completed a coaching diploma. “Sitting directly opposite someone is what’s known as the ‘conflict’ position. Evidence shows that people respond better to coaching when they are seated alongside each other, and they can see the door. For that reason, we’ve installed a comfy sofa, which I am hopeful will encourage more open, supportive conversations.”

The only remaining task is to ‘brand’ the room – painting it in the new company colours of blue and grey.

“It’s been a significant investment, but worth every penny,” adds Jamie. “The Trinity Facilities Management boys, John and Wayne, were really respectful of our day-to-day operational needs while the refurbishment was carried out. They kept all noise and mess to an absolute minimum, and made the whole process painless. I would not hesitate to recommend Ste and his staff to anyone.”

To find out more about Trinity Facilities Management, visit www.trinityfacilities.co.uk or telephone 01925 405010.

Today Team’s New Brand Identity Signifies Change of Direction

Thursday, March 22nd, 2018

What better way for Today Team to mark the beginning of an exciting new chapter than with a rebrand! The North West-based same day courier company has revealed its new-look headquarters and fleet, which features designs developed by Neave Creative and Vign-a-Sign.

The rebrand signifies a change in direction for Today Team – now in its second decade of trading – and coincides with a refresh of the company website.

“We’re in our twelfth year of business and, as time has gone on, we have developed our service to ensure we’re doing the best for our customer base,” says Managing Director Jamie Boyd.

“We do not wish to be a faceless national company, or to detract from our core offer by providing additional services from across the very broad spectrum of logistics. Today, we are making the positive choice to embrace our identity as the leading North West-based same day courier serving the UK.”

The task of encapsulating this new direction in a brand identity was placed in the very capable hands of Oakmere-based graphic design agency Neave Creative.

Having met proprietor Phil Neave at the Alchemy chapter of Business Network International (BNI) UK – and being suitably impressed with the quality of his work – Jamie commissioned Phil’s expert services.

“Our main colour used to be red, but we wanted a totally new look and feel, so we switched to blue,” says Jamie, who used to step out in primrose and blue as an ex-Warrington Wolves player.

“For many of our time-pressed customers, we are the ‘fourth emergency service’; therefore, it felt natural to go with a colour that many people associate with blue flashing lights.

‘I also love the directional arrow on the ‘T’ of ‘Today’, as it shows that we are moving forward, but it also cleverly points back to the start. For me, that’s a nice metaphor for the journey we have been on’

The process of developing the visual identity of the brand took around three weeks, with Today Team being continually consulted every step of the way.

Phil Neave said: “With projects like these, our starting point is always: What is the reason for rebranding? Today Team felt that their old identity no longer represented them as a business, plus they wanted to increase their clientele and revenue.

‘Our research showed that in brand terms, the industry has a very ‘corporate’ feel; however, we wanted to differentiate Today Team and show why they are unique.

‘It became clear to us that the brand should revolve around the ‘T’ logo, which is a nod to the past – representing the journey Jamie has been on – as well as the progress he has made to get to where he is now, and the vision he has set for the company’s future. We are extremely happy with the outcome and are continuing to work with Jamie and the team to build the brand, as well as to develop marketing material that will get them noticed.”

Once the brand identity was finalised, the next task was to implement it with new signage across the whole organisation – from the reception area at Today Team’s Risley headquarters, through to the vans transporting deliveries. For assistance with this, Jamie recruited Lymm-based Vign-a-Sign, who are committed to offering high-quality signage at an affordable price.

“On average, a busy vehicle can be seen more than 3,000 times an hour, so it was essential to get our vehicle graphics right,” explains Jamie. “I always choose to work with Warrington businesses wherever possible, and I knew we’d be in safe hands with Joe Carlin and the Vign-a-Sign team.

‘We were presented with six design options for the new livery for the vehicles and, like every other decision we make at Today Team, we settled on the final one following a group discussion. I am delighted with the end result, and it was a very proud day when we sent the new-look vans out on the road for the first time!”

For brand identity and graphic design services, contact Neave Creative on 01606 566202.

For sign and wrap enquiries, contact Vign-a-Sign on 01925 754555.

Performance Psychology Fuels Today Team’s Winning Mindset

Friday, March 16th, 2018

Having swapped his rugby kit for a sharp business suit, Today Team boss Jamie Boyd has graduated from the playing field to the boardroom, where his attitude, vision and mindset has already resulted in seven-figure financial success. To ensure he continues to perform at the highest level, Jamie has now sought the consultancy advice of Martin Robert Hall – a leading authority in the field of performance psychology, whose work has been recognised by Sir Alex Ferguson.

“I spotted Martin’s debut book, Optimize Yourself, on Amazon and – having liked what he had to say about the parallels between the sporting and business worlds – I looked him up on LinkedIn,” recalls Jamie.

“I was pleasantly surprised to see he lived locally to me in Manchester, but even more coincidentally, my own mentor had posted a highly positive testimonial for Martin! It seemed fated that we would work together, and so we arranged to meet up.”

Initial sessions focused on goal-setting, with Martin supporting Jamie to define what he wanted to achieve both personally and in business, as well as to develop 12-month and five-year action plans.

“As a specialist in the science behind what drives high performance, I encourage people to be their personal and professional best,” says Martin, who learned high performance methods from training with the Navy SEALs – considered to be the most elite and mentally tough group of people on the planet.

“Having consulted for both top athletes and ambitious business leaders, it’s always fascinating to draw parallels between the two worlds. Jamie’s will to win may have been honed during his time as a professional rugby player, but it’s an attitude and a mindset that he has most likely had all his life – making him perfectly suited to careers in both sport and business.”

Martin’s initial high-impact coaching sessions with Jamie proved to be so beneficial that the same day courier entrepreneur decided to make them available to his entire workforce.

“Even though companies have a responsibility to look after the welfare of their employees, I can say from experience that not many people are prepared to invest in team-wide coaching at such an early stage of running a business,” adds Martin, who now attends Today Team’s Risley headquarters once a month.

“I know from speaking to Jamie’s colleagues that they really appreciate having a boss that’s investing in them as people… who wouldn’t want that? Whether we’re working one to one or as a larger group, I have the freedom to explore both personal and work-related goals with each member of staff, as well as looking at communication, leadership and personality styles.”

Crucially, Martin’s performance psychology work is aligned with the organisational development strategy that Jamie has co-created with HR specialist Jayne Chadwick of People Puzzles Ltd. He routinely meets with Jayne and has contributed positively to the ongoing conversation around developing Today Team’s company values.

“I am thoroughly impressed with Martin’s work and I am thankful to him for his invaluable input into our team’s progress to date,” says Jamie. “He is known for supporting business people to build a winning mindset, develop mental toughness and provide inspirational leadership. As Managing Director of the leading same day courier service in the North West, that’s exactly what I aim to cultivate.”

To find out more about Martin, his books, coaching and high-impact presentations, visit http://martinroberthall.co.uk/ or telephone 0798 908 1659.

Today Team Boss Inspires as a Prince’s Trust Speaker

Wednesday, February 28th, 2018

Today Team Managing Director Jamie Boyd has pledged to help young people get started in business through his new role as an Inspirational Speaker for The Prince’s Trust.

Twelve years ago, Jamie experienced a career-ending knee injury at the age of 24 and, reluctantly, had to hang up his rugby boots for good – having played for both Wolves and Crosfields. Faced with the stark reality of finding a new calling, but with no money in the bank to start afresh, there was one organisation who offered him a lifeline: The Prince’s Trust.

A youth charity founded by His Royal Highness, The Prince of Wales in 1976 – with a mission to help people aged 11 to 30 get jobs, education and training – The Prince’s Trust loaned Jamie £3,000 to get his same day courier business, Today Team, off the ground.

Fast forward to today, and Jamie’s business – based at Risley – has a seven-figure annual turnover and a first-class reputation across the North West.

“It was Henry Ford who said: ‘Whether you think you can or you think you can’t, you’re right’,” explains Jamie, who is a former student at St Gregory’s High School and Priestley College.

“I am a big believer in the power of inspiring words, so I was delighted to accept the Trust’s kind invitation to speak to young people on the first day of each new business course.”

Jamie, who is also a Non-Executive Director for Warrington Disability Partnership’s Disability Trading Company (DTC), delivers a talk which is a ‘warts and all’ account of the highs and lows of being self-employed, as well as an insight into what motivates him.

Accompanied by a PowerPoint presentation and concluding with a Q&A session, the talk has been roundly praised by executives and volunteers at The Trust.

Melanie Hannam, Programme Executive (Enterprise and Awards), said: “Jamie provided a genuinely passionate presentation – sharing his best practices. Young people attending the course engaged really positively with his talk – enjoying a realistic and relatable story, with lots of questions to finish. We are looking forward to working with Jamie again in the near future; he is an absolute delight.”

Paul Lewis, a manager at The Prince’s Trust, added: “It’s brilliant to see young people empower their peers through their expertise, as often they are more knowledgeable than they give themselves credit for. We’re fortunate to have Jamie give his time to the Enterprise Programme; thank you Mr Boyd!”

Looking ahead to future rounds of the Programme, Jamie said: “If I can help young people get started in life, then I’m all for it. I was incredibly fortunate to have a helping hand from the Trust when all other doors had been closed to me; repaying that debt of gratitude in some small way is the least I can do.”

For more details on The Prince’s Trust’s Enterprise Programme for 18 to 30-year-olds, click here.

Today Team’s ‘Tales from the Road’

Wednesday, February 7th, 2018

You may have seen Today Team’s delivery vans out and about on the road, but have you ever wondered what’s inside? Our new monthly feature gives you exclusive access behind closed doors, so let’s take a look at our quirkiest – and most memorable – deliveries in January 2018!

‘Aisle’ be back: Imagine turning up at a wedding with no trousers… unthinkable, right? When one customer called us in a panic – desperate for a same day delivery from the tailors – we immediately jumped behind the wheel. Unfortunately for him, the tailor then sent the wrong colour, so we had to make a second trip to pick up the correct ones!

Back of the net: There are few occasions more exciting for a football fan than an FA Cup clash, so when one poor bloke found himself without his tickets for the United game against Derby County at Old Trafford, guess who was sent to collect them for him?

Muscles in Brussels: Most of our work is on the UK mainland, but this month we had a great trip out to Belgium, as well as two deliveries to Belfast.

Picture this: As a photographer, you’ve staged your set… your camera is poised, but then you spot that one crucial detail is missing: the products you’re meant to be capturing! Cue an emergency run for the Today Team!

Lift off: Ever get that sinking feeling when you realise a lift has broken down? There are few things more frustrating, except finding out the critical repair parts are in Brighton, which is more than 300 miles away from Bangor! Today Team to the rescue again!

Feeling fragile: Answers on a postcard for this one… Care to guess what was in the fragile delivery we transported to Liverpool Football Club?

Taste of success: In big business, production lines need to operate around the clock, so when a major food brand needed an urgent delivery to prevent its factory from grinding to a halt, we were happy to get our teeth into the job!

‘Snow’ problem: Other big names refused to courier much-needed parts to fix a grounded aircraft in Scotland because of the snow, but Today Team got the job done – much to the relief of the client!

Going Dutch: Ferrying high-value pipework to The Netherlands for specialist repairs; then returning it to Yorkshire… it’s all in a day’s work!

What adventures will February bring? Join us again to find out!

Senior Appointments at Today Team Set to Fuel Record Growth

Monday, February 5th, 2018

Today Team – the North West’s trusted same day couriers – have made three new key appointments following a year of record growth and turnover.

A dedicated Business and Finance Manager, a Business Development Manager and a Logistics Controller are poised to join the team as part of the company’s ambitious transformation strategy – and all in co-development with Human Resources (HR) specialists People Puzzles Ltd.

“Last July, we were in the throes of another record month for the business when it suddenly struck me… I was working in the business rather than on it,” recalls Managing Director Jamie Boyd, who founded Today Team in 2005.

“If we wanted to maintain our exceptional standards – as well as to continue to expand – I realised something needed to change, so I reached out to People Puzzles Ltd to give us the organisational development experience and framework we desperately needed. Jayne Chadwick – our part-time on-site HR Director – has proven to be an extremely professional and positive person to work with, and I am delighted with our progress.”

One of Jayne’s first tasks was to go on a fact-finding mission – having one-to-one confidential chats with existing Today Team employees to better understand the strengths and challenges in the business. The areas for improvement were presented back to Jamie, who had separately devised five key business objectives; then, together, they created an action plan.

“Jayne quickly identified that I needed to appoint a dedicated Senior Management Team to lead on day-to-day operational matters – freeing me up to focus on strategy, growth and sales,” says Jamie.

“She has since fully supported us throughout the recruitment and interviewing process – using Today Team’s newly-created company values – and I’m really excited to start working with the successful candidates!”

Another key task was revisiting job descriptions for every employee – aligning roles with responsibilities and accountabilities.

“The job descriptions needed to be more reflective of what people actually do on a day-to-day basis,” says Jayne, who works at Today Team’s Risley headquarters one day a week.

“I discovered that, as Managing Director, Jamie did not have a job description at all, which is not uncommon among entrepreneurs, but now he is very clear on what is expected of him at a strategic level – and I provide healthy challenge whenever he is tempted to go back into the office to provide cover.”

Company Values

The company values were devised with the full input of the workforce. Having let the wording ‘bake’ (which Jayne says is Jamie’s preference), the values have now been committed to a prominent wall, where they are available for all staff to see.

“They represent how we do things around here,” says Jamie, who rewarded every staff member for their contribution to this important exercise.

“We’re still comparing them with how we operate to make sure they are exactly right; the idea of having values is twofold: to raise our high standards even higher, and to make sure that Today Team is a great place to work.”

Looking to the future, Today Team intend to recruit to these values – ensuring candidates not only have the experience and technical expertise for the role, but also that they demonstrate the required attitudes and behaviours; therefore, it is critical that as the Managing Director, Jamie leads by example – something Jayne says she is pleased to have witnessed herself as a fully integrated member of Today Team.

“I recently attended the stand-up meeting in operations; the energy was fantastic, as they’d smashed their target before month-end, and were on track to make it yet another record month when compared with the last financial year.

‘Jamie founded the business having come from the world of rugby and, while he does invest in continuing professional development, he is pretty much self-taught; yet I’ve found his processes are second to none. He ‘gets’ how fundamental beliefs, values and behaviours are key to the success of the organisation, so working with him as a people professional… well, it doesn’t get better than that!

‘Jamie is highly driven, which means he is full of energy and passion for the business; I love being able to influence how organisations can improve, as well as a to-do list. It’s a really exciting combination, as it means our plans always come to fruition!”

Future Plans

The next phase of work is to embed the values into every aspect of Today Team’s People Plan – as well as to continually review the action plan – so that it is delivered sequentially and lands properly. With three new exciting appointments now confirmed, and the financials already stacking up for yet another record year of both turnover and profit, all signs suggest that (as is always the case) Today Team are on course to deliver on time!

“Jamie and I know that in a year’s time, we will look back on all our pain points and learning curves, but that ultimately, we’ll feel very proud and pleased with what has been achieved by a business which has successfully grown – and that is thriving and going places!” concludes Jayne.

To find out more about People Puzzles Ltd’s UK-wide team of highly experienced HR Directors – who specialise in providing part-time on-site HR support – visit http://peoplepuzzles.co.uk/ or telephone 0203 239 3307.

Today Team’s recruitment search continues, with the role of Senior Operations Manager currently being advertised. To express interest, please email the Careers Team at careers@todayteam.co.uk

 

St Rocco’s Hospice’s Christmas Tree Collection

Tuesday, January 9th, 2018

Here’s the long and short of it… there were so many trees in all different sizes! From two-foot tiddlers to seven-foot whoppers, the Today Team’s volunteers encountered them all while taking part in St Rocco’s Hospice’s annual Christmas Tree Collection last Saturday.

As ever, working in the delivery business, it was an early start – up and about before most people have even put the kettle on for the first brew of the day – but, with more than 180 trees to collect from postcodes across Warrington, we had to get behind the wheel pretty sharpish!

The plummeting temperatures had our office staff reaching for their winter woollies; after all, it was a bit of a shock to the system for them, as they’ve become accustomed to more, shall we say, ‘balmy’ conditions at our Risley HQ!

It never ceases to amaze me how the Warrington community always rises to the occasion when there’s a great cause to get behind and, as great causes go, they rarely come better than St Rocco’s. The Hospice has been caring for people with life-limiting illnesses, as well as supporting their families, since 1985; there’s always a constant need to fundraise to ensure this vital service remains operational, and the Fundraising Team are a real credit to the organisation with their continued creativity.

Like all the best ideas, their Christmas Tree Collection Scheme is so simple, but it really does make a HUGE difference. (Last year alone, it generated £24,000 in funds, and I’ve heard exciting news that this year’s total is even bigger!) In exchange for a donation to the Hospice, Warrington residents were able to have their real Christmas tree collected from their homes and taken away for recycling – freeing up their floorspace; helping the environment; and assisting people at the most vulnerable time of their lives in the process.

Altogether, more than 2,000 people registered for a collection and we’re so proud to have contributed to a record-breaking team effort that saw more companies and individuals than ever take part in the logistics operation. We had three vans out on the road – one of which is in our new brand colour of blue – that were helmed by myself, Paul Green, Steven Whitehead, Tina Newton, Liz Daniels and Richard Acton.

We all genuinely enjoyed taking part and, as well as thanking my team personally, I would also like to thank Community Fundraiser Katie Lawson and all the St Rocco’s Team for the opportunity to get involved!

Best wishes,

Jamie