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Case Study: delivering in the construction industry

A client who works in the construction industry as an interior fit-out and refurbishment contractor, needed help with a new large scale project, they needed a logistics supplier who could be flexible to their needs and out of hours deliveries.

Challenge

The client had signed a big profile project refurbishing and fitting out a number of banks nationwide. They were trying to source a logistics provider who could be flexible to their needs. They needed materials picking up and delivering to sites across the UK after 6pm when bank branches would be closed. The project would last 2 years so they needed commitment that the provider could keep up with the demand.

When sourcing a logistics provider they kept hitting a dead end, other logistic providers were too rigid and not willing to be flexible to their changing requirements. This left the client frustrated, the high profile project would fail if they didn’t find the right provider.

Solution

Just as time was running out, the client got in touch with Today Team, they talked us through the project and the unusual delivery requirements. The team were more than happy to help, the team have plenty of experience dealing with unusual and large scale projects.

The team reassured the client that we could be flexible to their changing requirements and that communication was key. They guided the client through the process to ensure the project ran smoothly.

Outcome

The job was completed with 100% on time delivery, the client was over the moon with the service, communication and flexibility we provided.

The key to the success of the project was communication and flexibility, by being open to their requirements and talking through the deliveries, the project ran smoothly without any issues.

Benefit

Using Today Team gave the client piece of mind that the deliveries would be carried out as specified, ensuring the project ran smoothly. Working with Today Team meant they weren’t dealing with a call centre, they were dealing with a dedicated, friendly team who have a wealth of experience to help guide the client through their requirements.

The client commented “ after hitting a few dead ends trying to solve our logistics challenge for a high profile client, it was great when we spoke to Today Team, they gave us confidence that they could cater for our needs.”

Need it there today?

Of course you do! For a quick, reliable delivery today, all you need do is call. Our highly trained team can find you the perfect solution right now.

We’re known for being friendly and professional, so just chat through your requirements and leave the rest to us. We organise the delivery and tell you when it’s arrived. Simple.

Call our team now on 01925 202 101

Why work with us?

Today Team are experts in express transport solutions for the UK, Europe and across the globe. We provide secure, reliable and fully insured same day, dedicated and freight forwarding services to clients ranging from SMEs to Blue chip companies.

We pride ourselves on high levels of service and building strong relationships with our clients, who now trust us to handle their varied same day courier needs. From small beginnings in 2005, our philosophy of putting our customers at the centre of all we do and delivering time after time has paid handsome dividends.  We now continue to help hundreds of businesses locally, nationally and internationally with their vital deliveries. So what makes us different?

  • Personal and professional approach
  • Clear pricing – no fuel surcharges
  • Automatic e-mail proof of delivery
  • Flexible – vehicles of all sizes
  • Genuine 24/7 service for account customers

How do we operate?

"Our Lives are So Much Easier Now We Use the Today Team. The Goods Are There on Time, Every Time, and That’s What Matters!"

Julie Benson - A2Z Clothing

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