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Case Study: New luxury housebuilder customer goes from strength to strength

Our customer is a luxury homes housebuilder, they came to us in the first few months of the pandemic through a referral. They needed help delivering goods to sites across their region, but kept facing problems with driver shortages from other logistic providers.

Challenge

The customer faced problems within their supply chain, they couldn’t get materials on to sites on time meaning contractors weren’t able to get on with their work, adding delays to their projects.

When trying to source logistics providers they kept facing the same issue, lack of drivers. This was costing the customer time and money, they also faced frustrations from contractors and stakeholders.

Solution

One of their team had used Today Team in a previous role, he was impressed with our work and recommended they give us a call to discuss their needs. The team were more than happy to help, they have a successful track record working in the construction industry, and their experience of 3rd party collections is invaluable. They worked together with the customer to work out a solution and had the deliveries running like clockwork in no time.

Outcome

Today Team managed to speed up their supply chain, when other logistics providers couldn’t deliver for a week, we could deliver the same day. All deliveries arrive on time meaning the progress on site have increased significantly, and pressure from contractors and stakeholders have eased.

Benefit

Using Today Team gave the client confidence that the project timelines would not be compromised, delivery of supplies arrived on time meaning contractors could get on with the project.

Working with Today Team meant they weren’t dealing with a call centre, they were dealing with a dedicated, friendly team who have a wealth of experience to help guide the client through their requirements.

The client commented “We contacted Today Team to collect a staircase which a supplier was struggling to deliver in time. Within an hour of contacting them they had collected the staircase and were on route to site. Fantastic service and very competitive rates. I would definitely recommend”

Need it there today?

Of course you do! For a quick, reliable delivery today, all you need do is call. Our highly trained team can find you the perfect solution right now.

We’re known for being friendly and professional, so just chat through your requirements and leave the rest to us. We organise the delivery and tell you when it’s arrived. Simple.

Call our team now on 01925 202 101

Why work with us?

Today Team are experts in express transport solutions for the UK, Europe and across the globe. We provide secure, reliable and fully insured same day, dedicated and freight forwarding services to clients ranging from SMEs to Blue chip companies.

We pride ourselves on high levels of service and building strong relationships with our clients, who now trust us to handle their varied same day courier needs. From small beginnings in 2005, our philosophy of putting our customers at the centre of all we do and delivering time after time has paid handsome dividends.  We now continue to help hundreds of businesses locally, nationally and internationally with their vital deliveries. So what makes us different?

  • Personal and professional approach
  • Clear pricing – no fuel surcharges
  • Automatic e-mail proof of delivery
  • Flexible – vehicles of all sizes
  • Genuine 24/7 service for account customers

How do we operate?

"Our Lives are So Much Easier Now We Use the Today Team. The Goods Are There on Time, Every Time, and That’s What Matters!"

Julie Benson - A2Z Clothing

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